Last updated: November 2025
Welcome to https://denargao.com (“Website”), operated by Den Argao (“we,” “us,” or “our“).
By accessing this Website, purchasing original artworks and limiter edition prints, or subscribing to the Monthly Mail Club, you agree to be bound by these Terms and Conditions (“Terms”).
Please read them carefully. If you do not agree with these Terms, please do not use the Website.
1. About Den Argao
Den Argao is a Berlin-based Filipino artist whose practice centers on Baybayin-inspired textured acrylic paintings, blending modern art and cultural heritage.
Through this Website, Den offers original artworks, limited-edition prints, commissioned works, and the Monthly Mail Club, all under the larger vision of the Guardian of Memory movement — an initiative dedicated to preserving Filipino heritage through art, storytelling, and collective guardianship.
For inquiries, you may contact:
hello@denargao.com
www.denargao.com
Based in Berlin, Germany
2. Offerings
The Website provides the following products and services:
- Original Textured Paintings – one-of-a-kind artworks created by Den Argao.
- Limited Edition Prints – archival-quality reproductions, signed, numbered, and dry-sealed.
- Art Commissions – personalized pieces created through direct agreement.
- Monthly Mail Club – a subscription-based mail experience offering art prints, letters, and surprises.
- Guardian of Memory Membership Tiers – collectible badges and exclusive access levels for supporters.
- Digital Content – including images, stories, and downloadable materials protected by copyright.
3. Ordering and Payments
3.1 Subscriptions and Limited Edition Prints
Monthly subscriptions (Guardian of Memory Mail Club) and Limited Edition Prints may be purchased directly through Stripe.
By placing an order through Stripe, you confirm that all information provided is accurate and that you have the legal right to use the payment method submitted.
All payments are processed securely through Stripe, and orders are considered confirmed once payment is successfully completed.
3.2 Originals and Private Commissions
Original artworks and private commissions are not sold through the website checkout system due to their unique nature.
Interested collectors must contact the artist directly via email to request availability, pricing, payment terms, and project details.
The artist reserves the right to accept or decline any request at her discretion, including for safety and legal reasons.
The artist reserves the right to refuse or ignore any commission request that appears inappropriate, unsafe, or personally intrusive.
Payment terms for originals and commissions will be shared directly during email correspondence.
3.3 Taxes and Fees
Applicable taxes, including VAT where required, will be clearly indicated during the Stripe checkout process for subscription and print orders.
Buyers are responsible for any customs duties or import taxes applicable in their country.
3.4 Order Refusal
Den Argao reserves the right to refuse or cancel any order, including subscriptions, limited-edition prints, originals, or commissions, if necessary for safety, legal compliance, or other justified reasons.
In such cases, any payment received will be fully refunded to the original payment method.
4. Shipping and Delivery
Artworks are shipped from Berlin, Germany, and handled with care.
- Originals & Commissions: Photos and tracking are shared once shipped.
- Limited Edition Prints: Packaged in archival wrapping and shipped in a rigid mailer or tube.
- Monthly Mail Club: Shipped with stamps (no tracking) between the 22nd–26th of each month.
Estimated delivery times:
- Germany – within 7 business days after dispatch
- International – 10–21 business days (depending on customs and carrier)
Buyers are responsible for customs duties or import taxes applicable in their country.
5. Refunds and Cancellations
Each piece is carefully created and documented for authenticity.
- Original artworks are final sale due to their unique nature and the care invested in creating each piece. However, your trust matters to me.
- If your artwork arrives damaged, please contact me within 72 hours with photos so I can assist you with repair, replacement, or a claim through shipping insurance.
- Limited Edition Prints: Refunds are only offered for damaged or lost shipments verified through shipping insurance.
- Monthly Mail Club: Subscriptions can be cancelled before the next billing date. Cancelling your subscription does not mean you will be refunded. It will only avoid future charges. You will still receive your last paid month’s Mail, but no further shipments will be made unless you re-subscribe.
6. Right to Decline or Cancel Orders
Den Argao Artworks reserves the right to decline, cancel, or refund any order, subscription, or membership at its sole discretion.
This includes—but is not limited to—cases that may compromise the artist’s personal safety, privacy, or well-being.
In such cases, a full refund will be issued (if payment has been received), and the transaction will be terminated immediately without further correspondence.
This clause exists to protect the artist’s safety and ensures that the Guardian of Memory community remains a respectful and safe space.
7. Art Commissions
Commissions are accepted on a limited basis each year and must align with the artist’s creative style and vision.
Process overview:
- Initial contact and concept sharing
- Agreement on artwork details (size, materials, textures, timeline, payment schedule)
- 50 % deposit required to begin
- Watermarked progress updates shared
- Final balance due before shipping
All commissioned works remain the intellectual property of Den Argao, unless explicitly transferred by a separate written agreement.
8. Certificates of Authenticity (COA)
Each Original, Commission, and Limited Edition Print includes a hand-signed Certificate of Authenticity (COA) featuring:
- a unique artwork code,
- a dry seal,
- the artist’s signature,
- and a digital layer for provenance tracking.
The COA guarantees authenticity, provenance, and value — certifying your role as part of the Guardian of Memory movement.
9. Guardian of Memory and Monthly Mail Club
Becoming a Guardian of Memory represents a symbolic vow to preserve heritage and protect what time tries to forget.
Each tier carries meaning:
- Golden Badge – Originals & Commissions
- Silver Badge – Limited Edition Prints
- First Badge – Monthly Mail Club
Memberships and subscriptions are non-transferable.
Any misuse, harassment, or attempt to contact the artist through these programs for non-art-related or personal matters will result in immediate termination and refund (if applicable).
The artist may modify or discontinue any tier or subscription at any time.
10. Digital Content and Intellectual Property Protection
All content on www.denargao.com — including images, artworks, text, downloadable files, and videos — is the exclusive property of Den Argao and protected under German and international copyright laws.
- Artworks and digital content are watermarked and may not be copied, reproduced, edited, distributed, or downloaded for resale or personal use without written permission.
- Use of AI tools, image tracing, or reproduction software to replicate any artwork or texture is strictly prohibited.
- Legal action may be taken against any individual or entity that misuses or unlawfully reproduces the artist’s intellectual property.
This protection ensures that each piece remains authentic and traceable to the artist.
11. Privacy and Data Protection (GDPR)
All personal data collected — including name, address, and email — is processed in compliance with EU General Data Protection Regulation (GDPR) and German data-protection law.
Data is collected for:
- Processing and fulfilling orders
- Managing subscriptions and memberships
- Sending updates or newsletters (only with consent)
You may request to access, correct, or delete your data at any time by contacting hello@denargao.com.
For complete details, please read the Privacy Policy.
12. Limitation of Liability
While all efforts are made to ensure product quality and accuracy, Den Argao is not liable for:
- postal or customs delays,
- lost or damaged items after shipment,
- misuse or mishandling by recipients,
- indirect or consequential losses.
All products and services are offered “as is” without warranties beyond those required by law.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Federal Republic of Germany.
Both parties agree to resolve disputes amicably whenever possible.
If legal action is required, jurisdiction will lie with the competent court in Berlin, Germany.
14. Contact Information
For questions or concerns related to these Terms:
Den Argao
hello@denargao.com
www.denargao.com
c/o Dropscan GmbH
Scanbox #17489
Wolfener Straße 32B
12681 Berlin, Germany